Billing and Shipping Addresses

Your billing address is the address that your Debit/Credit card is charged to and the Shipping address is where you would like us to send your parcel to. This can be your home or work address.

Pick Up in Store

For those who would like to collect in store you can do so at Revitalize Hair & Beauty Spa, 71 Church St, Horwich, BL6 6AA, Bolton.

Delivery Charges and Delivery Estimates

Shipping times are quoted on the basis that the product is in stock. Very occasionally certain items will go temporarily out of stock. We aim to dispatch 'in stock' items on the same day or following day if the order is placed after 12pm after receiving an order.

Orders are processed between Tuesday and Saturday 09:00 - 12:00 GMT, excluding Bank and Public Holidays. Orders placed during a weekend or Bank Holiday after 12:00 GMT will be processed on the next working day. All prices on our site are quoted in UK Pounds Sterling (£).

All UK orders sent either Royal Mail 48 hr or 24 hr tracked and are an estimated time of arrival. There is no guarantee of service with tracked 24 or 48.

Please note that we cannot be held responsible for items delayed in the postal system.

UK destinations include BFPO and Northern Ireland.

Free shipping on orders over £50.

Delivery Prices

Europe

We ship internationally using Royal Mail International Airsure or Parcelforce. You will be required to sign for your parcel. You will be provided with a tracking number and in certain countries, you are able to follow the tracking of your parcel on your countries own postal tracking system. Dispatch will be made within 1-2 days

The prices are based on weight, but with extra cost of International Airsure

Please allow 2-3 weeks for delivery. Your shipping charge will vary based on weight and country of destination. Expedited shipping is not available for International orders. 

Delivery Problems & Policy for Lost Goods

If your order does not arrive within the timescales above please bear in mind...

- If the parcel was too big to go through your letterbox or there is no one available to accept the Parcel at the delivery address completed on your order, Royal Mail will leave a card and will keep the parcel in the local sorting office for up to 7 days, so you should check there first before contacting us.

If the goods are not collected from the local sorting office within the specified time, the goods will be returned to us, and we will contact the customer to re-arrange delivery, although the customer will be responsible for paying the postage charge, which will be based on the weight of the parcel

Incorrect delivery information

Please make sure you enter the correct delivery address details when making your order. Revitalise Hair & Beauty Spa Ltd shall not be held liable for incorrect details entered by the customer. We are under no obligation to issue a refund or replace any goods if an order has been delivered to an incorrect or incomplete delivery address. 

Policy for Lost Goods or non-delivery of orders

On occasions, orders do get lost, and don't get delivered, which is outside the control of revitalizespa.co.uk.

There is a 15 day period before items can be claimed as lost, so we cannot resend or refund in this timeframe.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Products that have been opened from their security seals.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@revitalizespa.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@revitalizespa.co.uk and send your item to:

Revitalize Hair & Beauty Spa, 71 Church St, Horwich, BL6 6AA, Bolton, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Revitalize Hair & Beauty Spa, 71 Church St, Horwich, BL6 6AA, Bolton, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.